Contact Us

Existing Customers

If you experience any problems or have any questions, please visit our Help Centre using the buttons on the right.

Make a Complaint

If you have a complaint, please call us on 0344 736 0047 or email qualitycontrol@pcl.co.uk. Alternatively you can write to us at: Quality Control, Premium Credit Limited, Premium Credit House, 60 East Street, Epsom, Surrey KT17 1HB. We have procedures in place to handle your complaint fairly and quickly.

If after receiving our final response you are not satisfied with the outcome and you are not a business you can write to the Financial Ombudsman, the Alternative Dispute Resolution (ADR) Scheme for Premium Credit at The Financial Ombudsman Service, Exchange Tower, London E14 9SR. If you are a business you may still have the right to complain to the Financial Ombudsman Service, please see their website for more details: http://financial-ombudsman.org.uk/

Alternatively if you are a consumer (an individual who purchased the service for personal use) you can access the European Online Dispute Resolution (ODR) platform that allows consumers to submit their complaint to a central site, which will forward it to the appropriate dispute resolution service. For Premium Credit this is the Financial Ombudsman Service, who you can access directly on the details above or you can access the ODR platform by visiting: http://ec.europa.eu/consumers/odr/


Brokers and Insurers

If you are a broker or insurer who currently has a finance facility provided by Premium Credit or you are interested in using our services, please use the details below:

New brokers and insurers: newbusiness@pcl.co.uk

Existing brokers and insurers: sales.support@pcl.co.uk

Annual Fees (Sports & Leisure and Professional Services)

We offer facilities for a wide range of professional services including accountants, trade associations and consultancy fees, as well as for sports & leisure related memberships. If you would like to talk to someone about finance for any Annual Fees like our Fairway Credit scheme for golf clubs and FeePlan facility for accountancy firms, please use the details below:

Email: annualfees@pcl.co.uk

Schools and Parents (School Fee Plan)

Whether you are a school looking to offer parents a monthly payment option or a parent seeking to use School Fee Plan (SFP) please contact us on the details below:

Email: sfp@pcl.co.uk

Media Enquiries

For further information please use the details below:

Email: marketing@pcl.co.uk

HELP CENTRE

Visit our Help Centre to find the answers to any questions you may have.

Premium Credit Limited
Premium Credit House
60 East Street
Epsom
Surrey KT17 1HB